The Civic Center Music Hall is proud to announce a new amenity that will make shows accessible to more people beginning in 2020. For select performances, the Civic Center Music Hall will offer free personalized closed captioning services. The addition will make Civic Center experiences more enjoyable for more people through subtitles, closed captioning, and audio description at no additional charge to patrons.


“GalaPro provides access to a universal cultural experience making the world of entertainment more accessible and inclusive than ever before, and we are proud to make this technology available at the Civic Center. Their vision, of making the world of entertainment inclusive to all, falls in line with our mission, and we are excited about this opportunity." -Dee Llanusa, Director of Marketing and Sales, Civic Center Foundation


About the Service

We are excited to partner with GalaPro to bring the best in personal captioning systems to the Thelma Gaylord Theatre. This will allow patrons to receive captions, and audio description on demand to their phones without changing the experience for patrons around them.” -Ford Altenbern, Stage Operations Manager, Civic Center Foundation


The following shows are slated to offer the service:

Come From Away, February 4-9, 2020; Anastasia, March 3-8, 2020; Dear Evan Hanson, February 2-7, 2021; Disney’s Frozen, March 11-21, 2021; and Wicked, May 12-30, 2021.


To access the system, search for GalaPro in the App Store or Google Play store, open the app, follow the instructions to make an account, and find the show. For assistance at the show, arrive 30 minutes before showtime and visit the reception desk at the front of the building south end of the main lobby. Visit or email for more information.